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Your offer doesn't show in your store

Follow this checklist when an offer doesn't appear on your product pages: app embed, offer status, products, dates, visibility, cache and sold-out items.

Written by Miguel Zamora

On this page
  1. Check that BOGOX is on in your theme
  2. Check the offer itself
  3. Check where and how you're looking
  4. Still not showing?

Check that BOGOX is on in your theme

Offers only show when the BOGOX app embed is on in your published theme. If it's off, the app's home page shows a message with a Turn on in theme button.

  1. In your Shopify admin, go to Online Store > Themes.

  2. Next to your current (published) theme, click Customize.

  3. In the left sidebar, open App embeds.

  4. Turn on Bogox Upsell, Cross-sell.

  5. Click Save. The embed isn't active until you save.

App embeds are set per theme. If you publish a different theme, turn the embed on there too.

Check the offer itself

  • It's published and on. In your offers list, the offer should show Active and its switch should be on. An offer saved as a draft shows Draft and doesn't appear in your store until you open it and click Publish, or turn it on with its switch.

  • Its dates are current. Scheduled means the start date hasn't arrived yet, and Ended means the end date has passed. Check Active dates in the Offer settings step.

  • The product is included. Open the Products step and make sure the product isn't outside the offer or listed under Exceptions:.

  • The shopper can see it. Under Visibility, a market in Markets limits the offer to shoppers in that market, and Exclude B2B customers hides it from business buyers.

Check where and how you're looking

  • Offers show on product pages. Open the product's own page, not your home page or a collection page.

  • Look at your published theme. If you preview a different theme, its app embed must be on too.

  • If your store has a password, enter it and then open the product page.

  • Your browser may show an older copy of the page. Reload it, or open it in a private window.

  • Check that the product has stock, and that no tier has Show as sold out turned on by mistake.

Still not showing?

Some themes or page builders lay out product pages in unusual ways. If you've checked everything above, contact our support team and send us:

  • your store address,

  • the name of the offer,

  • a link to a product page where it should show,

  • a screenshot of what you see.

We'll take a look and help you get it showing.